The policy applies to all information that Happywoman.coach may collect about users while they are using Happywoman.coach services.
1. Types of data processed
1.1 Happywoman.coach processes the following categories of personal data provided by users of the website:
· First name, middle name, last name
· Address details
· Phone number
· Email address
· Anonymous IP address
· Location data
· Date, time, and duration of work sessions
· Data about your actions on our website
· Data about your online behavior on various websites
· Device type
· Payment details (including bank account number)
1.2 Happywoman.coach processes additional personal data that you provide, including data shared through email and phone communications, as well as during the provision of services.
1.3 Happywoman.coach is designed for individuals aged 18 and above and does not intentionally collect data from website visitors under the age of 18 without the consent of parents or guardians. However, it is not possible for Happywoman.coach to verify the age of visitors, and therefore, assumes no responsibility for the online activities of any individual. If you believe that we have unintentionally collected personal information about a minor without parental consent, please contact us at email@example.com, and we will promptly delete the information.
1.4 All data is voluntarily provided by users. If you do not consent to providing any category of personal data or confidential information, please refrain from using the website. Happywoman.coach processes data because you make use of the website's services. For more comprehensive information regarding the purposes of processing personal data and other confidential information, please refer to Section 2.
2. Purposes of processing personal data
Happywoman.coach processes personal data for specific purposes, including:
· Execution of the user agreement and provision of services.
· Facilitating communication with you through video calls, email, or messenger for service provision.
· Providing you with the option to select a date and time for service appointments.
· Sending informational and promotional materials.
· Notifying you about changes in services and products.
· Improving the website's services and offerings.
· Enhancing user capabilities on the website and during service provision.
· Conducting anonymous analysis of user behavior on the website to enhance the site and tailor product and service offerings.
· Processing payments.
· Processing data in accordance with applicable legislation, including data necessary for the completion and submission of Happywoman.coach's tax declaration.
· Processing data necessary for obtaining and regularly confirming the coach certification issued by the International Coach Federation (ICF). The processing and transfer of such data will be separately agreed upon.
3. Automated Decision-Making
Happywoman.coach does not employ automated processing of personal data in situations where such decisions could have (significant) implications for clients. Automated decision-making refers to decisions made solely by computer programs or systems without human involvement (e.g., without the input of a Happywoman.coach employee).
4. Information storage
4.1 Happywoman.coach retains your personal data for the necessary duration, which does not exceed the intended purposes for collecting the data. We adhere to the following storage periods for personal data:
· Personal data provided in correspondence is stored for a duration of 1 year. This allows us to access and utilize the communication history to improve the quality of our services and ensure efficient service delivery when necessary.
· Email addresses, phone numbers linked to the name and surname, and the list of services provided to the clients are stored indefinitely. This enables us to inform you about new products, offerings, and further enhance the quality of the services we provide.
· Anonymous data, browsing information, anonymous IP addresses, location data, and website activity information on Happywoman.coach are stored indefinitely. This enables us to improve the quality of our services and enhance the functionality of our website.
4.2 At any time, users have the right to withdraw their consent for the collection of personal data, request the deletion of their personal data, and opt out of receiving communications through any communication channels.
Happywoman.coach uses functional, analytical, and advertising cookies. These cookies are small text files that are stored in your computer, tablet, or smartphone browser when you first visit our website. Happywoman.coach exclusively employs cookies for technical functionality purposes, ensuring the proper operation of the website and retaining certain preferences, such as your selected settings. These cookies are also employed to optimize the website and enhance its performance.
6. Policy for Receiving Advertising Information and Materials
By using the website, the user acknowledges and agrees to receive promotional and informational advertising materials through SMS services, email, and other communication channels. If the user does not agree with this policy, they have the right to unsubscribe of receiving such communications by selecting the appropriate method. Please be aware that by choosing to unsubscribe, the user assumes all risks associated with not receiving any advertising or informational materials.
7. Data Deletion and Consent Withdrawal
You hold the right to update, modify, request the deletion of your personal data and withdraw your consent for data processing by Happywoman.coach. To exercise this right, kindly submit your request via email to firstname.lastname@example.org. We are committed to promptly addressing your request, ensuring a timely response within a maximum of 10 business days.
8. Personal Data Protection Policy
At Happywoman.coach, we prioritize the protection of your personal data and implement all necessary measures to prevent any unauthorized use, loss, access, disclosure, or alterations. We are committed to ensuring the utmost security and confidentiality of your information.
If you have any concerns about the adequate protection of your data or suspect any potential misuse, please do not hesitate to reach out to us at email@example.com.
9. Transfer of Personal Data to Third Parties
9.1 Happywoman.coach respects your privacy and does not sell your data to third parties. We only share your information when necessary to fulfill cooperation agreements, provide services, and ensure the proper functioning of our website. Whenever possible, we establish data processing agreements with third-party companies to handle your data on behalf of Happywoman.coach, ensuring the same level of security and confidentiality. We take full responsibility for these processing operations.
9.2 In order to achieve the purposes outlined in Section 2, data may be transferred to third parties for processing. However, Happywoman.coach strictly adheres to a policy that governs the processing of personal data by third parties, ensuring the appropriate protection of users' personal information.
9.3 Happywoman.coach may disclose the user's personal data in compliance with the law or to protect rights and interests, when such disclosure is necessary to comply with legal obligations or prevent fraud. In particular, Happywoman.coach may disclose the user's personal data in response to official requests from government authorities or in the event of a complaint against the user regarding the violation of third-party rights and/or terms and conditions, based on legal grounds.
10. Contact Information